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FREQUENTLY ASKED QUESTIONS
Top Questions
1. How do I login into my account?
2. I purchased my membership by mail. How do I login?
3. How do I purchase my membership online?
4. I only plan to take courses in the Winter or Spring terms. Is a partial-year membership available?
5. Can I purchase/renew my membership and register for courses by mail?
6. Can I purchase or renew my membership by phone, fax or in person?
7. How do I register for courses online?
8. How does the waitlist work?
9. Can I register for classes by phone or fax or in person?
10. How do I find out the location/room number of my class?
11. How do I withdraw from a course?
12. Is it safe to make my payments online?
13. Can I pay with a credit card over the phone or in person?
14. What do I need before I can purchase membership, courses and events online?
15. Registration Process
16. What is the difference between a Moderator and Lecturer led course?
17. Be Aware
18. Class Times, Dates, Locations
Login and Account Management
1. How do I login into my account?
2. I don’t know which email was used to set up my account. How do I log in?
3. I can’t remember my password. What do I do?
4. I purchased my membership by mail. How do I login?
5. How do I change my password?
6. How do I change my email address, address or update any other account information?
7. I have entered my username and password correctly. Why can’t I log in?
8. I am viewing this site on an iPad/iPhone/iPod. What do I need to know?
Membership
1. What do I need before I can purchase membership, courses and events online?
2. What if I do not have an email address?
3. What if I share my email address with someone else?
4. How do I purchase my membership online?
5. How do I renew my membership online?
6. How long is my membership valid?
7. I only plan to take courses in the Winter or Spring terms. Is a partial-year membership available?
8. Can I purchase/renew my membership and register for courses by mail?
9. How much does LIFE membership cost?
10. Can I purchase a Couples Membership?
11. Can I purchase or renew my membership by phone, fax or in person?
12. I purchased my membership by mail. How do I login?
13. What are the benefits of membership?
14. Can I get a refund for my membership?
15. I can’t afford my membership and/or course fees. What should I do?
Registering for Courses
1. Be Aware
2. Class Times, Dates, Locations
3. Registration Process
4. What do I need before I can purchase membership, courses and events online?
5. How do I register for courses online?
6. How does the waitlist work?
7. When and how long is each term?
8. How do I search for a course online?
9. Can I purchase/renew my membership and register for courses by mail?
10. Can I register for classes by phone or fax or in person?
11. Where can I download the Course Calendar?
12. Can I get a printed copy of the course calendar mailed to me?
13. How do I find out the location/room number of my class?
14. Where can I find a campus map?
15. What is the difference between a Moderator and Lecturer led course?
16. How do I withdraw from a course?
17. I registered for the wrong course by accident. What should I do?
18. I can’t afford my membership and/or course fees. What should I do?
19. I can’t register for courses or events... When I click the Register button nothing happens.
Registering for Events
1. What do I need before I can purchase membership, courses and events online?
2. How do I register for events online?
3. I registered for the wrong event by accident. What should I do?
4. I can’t register for courses or events... When I click the Register button nothing happens.
Billing & Payments
1. Is it safe to make my payments online?
2. Will my membership account renew automatically?
3. How will my payments appear on my credit card statement?
4. There is a problem with my credit card statement. Whom should I contact?
5. Can I pay with a credit card over the phone or in person?
6. I don’t know why my credit card was declined. What do I do?
7. I edited my billing address but my address in my Account Info didn’t change. Why not?
8. I can’t afford my membership and/or course fees. What should I do?
9. How do I make a donation to LIFE?
10. Pricing structure for courses
11. Can I claim my LIFE courses on my Income Tax Return?
Refunds
1. Can I get a refund for my membership?
2. Can I get a refund for a course?
3. Can I get a refund if my course is cancelled?
4. Can I get a refund for my Theatre Alive tickets?
Contacting LIFE
1. How do I reach the LIFE office?
2. What are your office hours?
3. How do I get in touch with a Board Member?
4. How do I reach my course Moderator or Lecturer?
5. How do I reach the Ombuddy?
6. How do I find out the location/room number of my class?
7. Where can I find a campus map?
8. How do I make a donation to LIFE?
Clubs, Walks and Events
1. How do I join a club?
2. How do I sign up for a walk?
3. How do I register/RSVP for an event?
4. Photography/Videography at an Event
Accessibility
1. Are LIFE classrooms wheelchair-accessible?
2. How do I find a map of campus elevators and ramps?
3. I have difficulty in class due to a disability. What should I do?
Getting Involved
1. How do I make a donation to LIFE?
2. I’d like to volunteer at LIFE. What do I do?
3. How do I become a class host?
4. I would like to moderate a course. What do I do?
5. How do I join a committee?
About LIFE
1. What does LIFE stand for?
2. What is the relationship between LIFE and the Chang School of Continuing Education at Ryerson University?
3. Is LIFE a non-profit organization?
4. What are the benefits of membership?
5. How many members does LIFE have?
6. How are members elected to the Board of Directors?
7. Where can I download the LivingLIFE newsletter?
8. Can I have the LivingLIFE newsletter emailed to me?
Troubleshooting
1. I don’t know which email was used to set up my account. How do I log in?
2. I can’t remember my password. What do I do?
3. How do I change my password?
4. I have entered my username and password correctly. Why can’t I log in?
5. I can’t register for courses or events... When I click the Register button nothing happens.
6. I don’t know why my credit card was declined. What do I do?
Top Questions
1. How do I login into my account?
If you are already a member of LIFE, you should have received an email with your login information. Go to the Member Login page, enter your email and password, and click the GO button. You will then be directed to Members area.

If you are NOT already a member of LIFE, you must first purchase a membership on the Become a Member page. Once you have purchased your membership, you will be able to login using the email address and password you provided on the Online Membership Form.
2. I purchased my membership by mail. How do I login?
If you paid for a membership by mail you are already in our online system. Please do not fill out a new membership form!

You should have already received an email that contains your Membership password – use this to login and check that your account information is correct. If you can’t find your password, click here to retrieve it. If you did not receive an email with your password, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
3. How do I purchase my membership online?
To purchase a new LIFE membership online, visit the following link: Become a Member page <-- click on the link, fill out the Online Membership Form and click the SUBMIT & CHECKOUT button at the bottom of the page. You will then be directed to the Checkout page.
 
On the checkout page, fill out your Billing and Payment Information and then click the BUY NOW button at the bottom of the page.  You will receive confirmation as soon as your credit card is validated.  You will also receive two emails.; one will have your membership login information and the other will contacin your order confirmation.

The membership year for the LIFE Institute runs from July 1 to June 30 and costs $80.00.
 
 
4. I only plan to take courses in the Winter or Spring terms. Is a partial-year membership available?
Unfortunately, partial-year memberships are not available at this time.
5. Can I purchase/renew my membership and register for courses by mail?
Yes, it is possible to purchase/renew your membership and register for courses by mail .

Please take a look at the Course Calendar to choose your course, and then you may download, print and mail in the PDF Membership Form and PDF Course Registration Form, along with your cheque(s) to:

LIFE Institute, The G. Raymond Chang School of Continuing Education, 350 Victoria Street, Toronto ON

Please issue a separate cheque and registration form for each course you wish to take.

Cheques should be made payable to LIFE Institute.
 
This is the only way your application will be processed. Walk-in, email, fax and phone registrations are not an option.

You can have a printed copy of the Course Calendar mailed to your home, however a charge may apply. If you are interested in a printed copy, please contact the LIFE office at 416 979-5000 x 6989.

The membership year for the LIFE Institute runs from July 1 to June 30 and costs $80.

6. Can I purchase or renew my membership by phone, fax or in person?
Unfortunately no. Registration is offered online or by mail only.
7. How do I register for courses online?
Also see FAQ "REGISTRATION PROCESS"

You must be a member of LIFE before you can register for classes. Unless specifically marked in the calendar, registration is required for all courses, walks or other events you wish to attend, even for those that are free of charge.

To register online, first Login, and then visit our Courses page to select a course. The initial page shows all courses listed alphabetically. Use the drop-down search menu on the left side of the page to refine your search by course name, category or day of the week.

A coloured bar indicates whether the course has lots of spaces (green), limited spaces (yellow), or whether it is full (red).

If the course has space, you will see a REGISTER button; if the course is full, you will see a WAITLIST button, followed by a number in brackets, i.e. (+2), indicating the approximate number of people ahead of you on the waitlist.

Click on the REGISTER or WAITLIST button to add a course to your Shopping Cart. A pop-up window will appear, showing you which courses you have you added. You can remove a course from your Shopping Cart by clicking the blue “x”. To continue to search for more courses, click the CONTINUE SHOPPING button; you will be returned to the Courses page you were most recently browsing. When you are finished adding new courses and are ready to pay, click the CHECKOUT button. To review your Shopping Cart or check out at any time you can always click on the View Cart/Checkout link at the top, right corner of every page.

On the Checkout page, first review the items in your Shopping Cart to make sure they are correct. Make sure that you are not registering for two courses that take place at the same time, and remember to give yourself enough travelling time between courses. You can remove a course from your Shopping Cart by clicking the blue “x”. The cost of waitlisted courses will not appear in the Total, as you will not be charged for these unless a place becomes available. Should a place become available the Office will contact you. To continue shopping, click ADD MORE ITEMS button, and you will be returned to the Courses screen.

Once you have reviewed the items in your Shopping Cart, fill out the Billing and Payment information. All fields marked with a red asterisk (*) are required. Please make sure that the billing information you provide is associated with the credit card you are paying with.

When you have completed your Billing and Payment information, click the BUY NOW button at the bottom of the screen.

You will be informed that your order is being processed; please wait for the transaction to be completed, and do not click on the "back" button in your browser. You will receive a confirmation notice as soon as your transaction is complete, and an electronic receipt with a summary of your order will be emailed to you shortly.

All registrations are processed as received.

BE CONSIDERATE
As a courtesy to your fellow LIFE members, if you know that you are going to be away for several classes please do not register for the course. If you do register but find that you cannot attend, please withdraw as soon as possible so the LIFE office can add a member from the waitlist. Your co-operation is greatly appreciated.
8. How does the waitlist work?
Some courses are extremely popular and fill up quickly. If a course is full, you may put yourself on the Waitlist.  In order to avoid disappointment, please do not register for courses that already have extensive wait lists.
 
On the Courses page, a coloured bar indicates whether the course has lots of spaces (green), limited spaces (yellow), or whether it is full (red). If the course has space, you will see a REGISTER button; if the course is full, you will see a WAITLIST button, followed by a number in brackets, e.g. (+2), indicating the approximate number of people ahead of you on the Waitlist.

To add yourself to the waitlist, click the WAITLIST button. The course will then appear in your Shopping Cart (you can always remove a course from your Shopping Cart by clicking the blue “x”). Proceed to Checkout as you would for any other course you are registering for.

The cost of waitlisted courses does not appear in the payment total.

If a space becomes available, the LIFE office will contact you by phone or email. If you are still interested in taking the course, our office administrator will register you and process your payment at that time.
9. Can I register for classes by phone or fax or in person?
Unfortunately we do not offer in-person course registration, or by phone or fax.
10. How do I find out the location/room number of my class?
Rooms for our LIFE courses are not assigned until a few days before classes start. As soon as they are available (usually 1-2 days before the first class), they are posted on our website. Campus maps are available here.

Online, all class locations are posted on the Courses page.

To find out the location or room number of only the classes you are registered for, first Login to your account, and choose View Courses from the menu. A list of your current and past classes will be listed on the page. Sort your courses by Term or Course Name by clicking on the appropriate column header. Navigate through the listing pages by clicking on the page number.

Course locations are listed as “TBA” until they are announced - usually 1-2 days prior to the start of the course. Once locations have been announced, you can view your room assignments and meeting locations by choosing “Click to View” in the Location column.
 
Most of our classes are held on campus, however, due to the University’s space constraints, LIFE sometimes must enter into rental agreements off campus. LIFE strives to find offsite locations in close proximity to the main campus, but there are occasions when the distance between ‘back-to-back’ classes are of issue. Please check the location of your courses before the first class so that you are prepared.

On campus, room locations are posted on the LIFE office door.

By phone, room locations are listed on the LIFE answering machine, which can be accessed at: (416) 979-5000 ext. 6989. Please be aware that this is a very long message.
11. How do I withdraw from a course?
Written application can be in the form of an email sent to info@thelifeinstitute.ca or a letter sent to LIFE Institute, The G. Raymond Chang School of Continuing Education, Ryerson University, 350 Victoria Street, Toronto, ON M5B 2K3

Refund of Course Fees, less a $20.00 administration charge, will be made upon written application before:
- the first session of a 1-4 week course
- the second session of all courses 5 weeks or more

Course materials, admission, or other unique costs included in the fee may not be refundable.

No refunds will be made for walks or computer ‘one session’ courses.
You also have the option of donating your fees in lieu of a refund. A charitable donation tax receipt will be issued for all donations over $25.  For more information on The LIFE Institute Student Award Fund go to the DONATE page on our website.
 
Theatre Alive: There is no refund once the block of tickets has been purchased.
 
If you are comfortable explaining your reason(s) for withdrawal, please include it in your written withdrawal request. LIFE is trying to document the reasons people withdraw from courses as part of the ongoing course evaluation process. Your contact information will be removed before review.
12. Is it safe to make my payments online?
We take your privacy and security seriously.

All our credit card transactions are processed using PayPal and we never store your credit card or billing information on our servers. For more information about website security and our privacy policy, click here.

Please retain your email receipts and check them against your credit card statement when it arrives. LIFE transactions will be labeled “LIFE” on your statement. If you notice any discrepancies between your receipt and your statement, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
13. Can I pay with a credit card over the phone or in person?
Unfortunately no. We offer only mail-in and online registration and payments at this time.
14. What do I need before I can purchase membership, courses and events online?
You will need:

1) a computer or portable device (such as an iPad) with access to the internet;
2) your own personal email address to set up your membership account and login;
3) a valid credit card for payment.
 
If you do not have an email address, please read the answer to the FAQ question, "What if I don't have an email address?"
15. Registration Process
To facilitate a successful enrollment for our members, we have implemented a process to “balance the load” on our technology and registration system.
 
On-line Registration begins at 7 a.m. each day

You will enroll for your:
- Monday courses open on Monday,
- Tuesday courses open on Tuesday,
- Wednesday courses open on Wednesday,
- Thursday courses open on Thursday and
- Friday, Saturday, and Sunday courses open on Friday.

Once the Monday course registration opens on Monday, you will be able to register for a Monday class anytime thereafter – assuming space exists in the class you want. For example, on Tuesday, you could register for Monday and Tuesday classes... but you would need to wait until Wednesday to register for the Wednesday class; at which point you could register for Monday, Tuesday and Wednesday classes.

For those of you who still wish to register by mail, please submit one cheque for each course (with separate registration forms) so that the same process can be observed (This is the only way your application will be processed).

Questions? Feel free to call the LIFE office 416-979-5000 x6989, or email us at info@thelifeinstitute.ca

BE CONSIDERATE
As a courtesy to your fellow LIFE members, if you know that you are going to be away for several classes please do not register for the course. If you do register but find that you cannot attend, please withdraw as soon as possible so the LIFE office can add a member from the waitlist. Your co-operation is greatly appreciated.

16. What is the difference between a Moderator and Lecturer led course?
We offer a varied selection of courses reflecting a range of styles and delivery.
MODERATOR-LED COURSES are facilitated by volunteer moderators who are members of LIFE. In some courses, the moderator will prepare and direct the content of the sessions. In others, participants not only choose the direction and content of the course, but also research and give presentations to the class on topics chosen.
 
LECTURE COURSES are usually a series of lectures following a specific theme or topic; these are given by professors or experts in the field and often include time for questions and answers.
17. Be Aware
As many of LIFE's courses are off-campus, please consider the possibility that back-to-back classes may not be ideal for you.
18. Class Times, Dates, Locations
Occasionally, due to circumstances beyond our control, class time, location and/or dates may be changed.
Login and Account Management
1. How do I login into my account?
If you are already a member of LIFE, you should have received an email with your login information. Go to the Member Login page, enter your email and password, and click the GO button. You will then be directed to Members area.

If you are NOT already a member of LIFE, you must first purchase a membership on the Become a Member page. Once you have purchased your membership, you will be able to login using the email address and password you provided on the Online Membership Form.
2. I don’t know which email was used to set up my account. How do I log in?
If you don’t know or cannot remember which email address is associated with your LIFE account, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
 
Please note, it is IMPORTANT that you use the email account that you are registered at LIFE with rather than creating a new account with a different email address. While the system will allow you to create a new account with a different email address, all of your membership information and classes you've taken, etc. will be associated with the other account.
3. I can’t remember my password. What do I do?
If you don’t know or cannot remember your password, visit the Password Recovery Page and enter in the email address associated with your LIFE account. Your password will be emailed to you.
4. I purchased my membership by mail. How do I login?
If you paid for a membership by mail you are already in our online system. Please do not fill out a new membership form!

You should have already received an email that contains your Membership password – use this to login and check that your account information is correct. If you can’t find your password, click here to retrieve it. If you did not receive an email with your password, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
5. How do I change my password?
To change your password, first login if you have not already done so. On the My Account page, enter in your new password, and click the SUBMIT button.
6. How do I change my email address, address or update any other account information?
It is important to keep your membership information up to date, especially your email address!

To change your account information, first login. On the My Account page, enter in your new details, and click the SUBMIT button.
 
Please note that, for security purposes, we do not store billing or payment information. The address you provide here is for mailing purposes only.
7. I have entered my username and password correctly. Why can’t I log in?
If you are trying to login or register but when you do you are either returned to the login screen or prompted to login, most likely your internet web browser (Internet Explorer, Firefox, etc.) has been set up to reject 'cookies'. 'Cookies' are small files that a website temporarily transfers to your computer. The LIFE website uses cookies to help remember and process the items in your shopping cart.

You must enable your web browser to accept cookies if you want to login to the LIFE site, register for courses or purchase a membership. Please see your browser's Help menu to learn how to enable cookies.
8. I am viewing this site on an iPad/iPhone/iPod. What do I need to know?
The LIFE website works much the same way when viewed on an iProduct (iPad/iPhone/iPod) as it would if you were viewing it on a regular desktop or laptop computer.

However, because iProducts use a touchscreen instead of a mouse, you will scroll through page content a little differently than you would on your desktop. Use a single finger on the touchscreen to scroll through regular LIFE pages, and use TWO fingers side by side to scroll through pop-up content that appears in a yellow box.

Tip: Make a LIFE icon on your "Home Screen" for one-touch access to the LIFE website:

1. In your iProduct's web browser, navigate to the home page of the LIFE website: https://www.thelifeinstitute.ca

2. Touch the "" icon and select "Add to Home Screen". You will now see the LIFE icon on your home screen.

3. Touch the LIFE icon to instantly launch the LIFE website in your browser.
Membership
1. What do I need before I can purchase membership, courses and events online?
You will need:

1) a computer or portable device (such as an iPad) with access to the internet;
2) your own personal email address to set up your membership account and login;
3) a valid credit card for payment.
 
If you do not have an email address, please read the answer to the FAQ question, "What if I don't have an email address?"
2. What if I do not have an email address?
Because we use your email address to identify you when you log into your account, you must have your own personal email address to register. We also use this email address to send you important notices about course registration, payment confirmation, and membership status.

Free email accounts are available from many services, including Gmail and Hotmail. To create a Gmail email account, click here. To create a Hotmail email account, click here. You may also be able to set up an account with your internet service provider.
3. What if I share my email address with someone else?
If you share an email address with someone else, only one of you will be able create a LIFE membership with that email address. For this reason, we suggest that you get your own personal email address prior to registering a membership with LIFE.

Free email accounts are available from many services, including Gmail and Hotmail. To create a Gmail email account, click here. To create a Hotmail email account, click here. You may also be able to set up an account with your internet service provider.
4. How do I purchase my membership online?
To purchase a new LIFE membership online, visit the following link: Become a Member page <-- click on the link, fill out the Online Membership Form and click the SUBMIT & CHECKOUT button at the bottom of the page. You will then be directed to the Checkout page.
 
On the checkout page, fill out your Billing and Payment Information and then click the BUY NOW button at the bottom of the page.  You will receive confirmation as soon as your credit card is validated.  You will also receive two emails.; one will have your membership login information and the other will contacin your order confirmation.

The membership year for the LIFE Institute runs from July 1 to June 30 and costs $80.00.
 
 
5. How do I renew my membership online?
To renew an existing membership, first login if you have not already done so.
 
On the Renew my Membership page, check that all the information on the Online Membership Form is correct and up to date (especially your email address!) and click the SUBMIT & CHECKOUT button at the bottom of the page. You will then be directed to the Checkout page.

On the Checkout page, check to see that your Billing and Payment Information is correct and then click the BUY NOW button at the bottom of the page. You will receive confirmation of your renewal as soon as your credit card is validated.
6. How long is my membership valid?
It depends. Regardless of when during the year you pay, your membership fees cover the year from July 1 to June 30.

If you purchase or renew your membership on July 1, your membership will be valid for one full year. If you purchase or renew your membership several weeks/months after July 1, you must still pay the full annual membership, even if you will only take classes in the Winter or Spring terms.
7. I only plan to take courses in the Winter or Spring terms. Is a partial-year membership available?
Unfortunately, partial-year memberships are not available at this time.
8. Can I purchase/renew my membership and register for courses by mail?
Yes, it is possible to purchase/renew your membership and register for courses by mail .

Please take a look at the Course Calendar to choose your course, and then you may download, print and mail in the PDF Membership Form and PDF Course Registration Form, along with your cheque(s) to:

LIFE Institute, The G. Raymond Chang School of Continuing Education, 350 Victoria Street, Toronto ON

Please issue a separate cheque and registration form for each course you wish to take.

Cheques should be made payable to LIFE Institute.
 
This is the only way your application will be processed. Walk-in, email, fax and phone registrations are not an option.

You can have a printed copy of the Course Calendar mailed to your home, however a charge may apply. If you are interested in a printed copy, please contact the LIFE office at 416 979-5000 x 6989.

The membership year for the LIFE Institute runs from July 1 to June 30 and costs $80.

9. How much does LIFE membership cost?
The cost of membership for one year (July 1 to June 30) is $80 per person.
10. Can I purchase a Couples Membership?
Unfortunately, we no longer offer a Couples Membership. Each person in your household must register separately.
11. Can I purchase or renew my membership by phone, fax or in person?
Unfortunately no. Registration is offered online or by mail only.
12. I purchased my membership by mail. How do I login?
If you paid for a membership by mail you are already in our online system. Please do not fill out a new membership form!

You should have already received an email that contains your Membership password – use this to login and check that your account information is correct. If you can’t find your password, click here to retrieve it. If you did not receive an email with your password, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
13. What are the benefits of membership?
LIFE Membership entitles you to participate in any of our courses, clubs, walks and events.
Membership also entitles you to access many of Ryerson University services and resources, including the Library, Recreation Centre, free WiFi while on the Ryerson Campus and the ability to take courses in our dedicated LIFE computer education lab (CEL). For more information about member benefits, click here.
14. Can I get a refund for my membership?
Refund of membership fees will be considered only upon written request and may be subject to an administration charge.

Please mail your written request to:

LIFE Institute
The G. Raymond Chang School of Continuing Education
Ryerson University
350 Victoria Street
Toronto, ON M5B 2K3
 
or email:
info@thelifeinstitute.ca

You also have the option of donating your fees in lieu of a refund. A charitable donation tax receipt will be issued for all donations over $25.  For more information on The LIFE Institute Student Award Fund go to the DONATE page on our website.
15. I can’t afford my membership and/or course fees. What should I do?
LIFE’s Ombuddy will assist members who have special financial needs. If you are experiencing difficulties paying your fees, or if you have any other problems you wish to discuss confidentially, please contact your Ombuddy:

Jack Marmer  jmarmer@idirect.ca
 
For all other inquiries, call the LIFE office at (416) 979-5000, staff ext. 6989

Registering for Courses
1. Be Aware
As many of LIFE's courses are off-campus, please consider the possibility that back-to-back classes may not be ideal for you.
2. Class Times, Dates, Locations
Occasionally, due to circumstances beyond our control, class time, location and/or dates may be changed.
3. Registration Process
To facilitate a successful enrollment for our members, we have implemented a process to “balance the load” on our technology and registration system.
 
On-line Registration begins at 7 a.m. each day

You will enroll for your:
- Monday courses open on Monday,
- Tuesday courses open on Tuesday,
- Wednesday courses open on Wednesday,
- Thursday courses open on Thursday and
- Friday, Saturday, and Sunday courses open on Friday.

Once the Monday course registration opens on Monday, you will be able to register for a Monday class anytime thereafter – assuming space exists in the class you want. For example, on Tuesday, you could register for Monday and Tuesday classes... but you would need to wait until Wednesday to register for the Wednesday class; at which point you could register for Monday, Tuesday and Wednesday classes.

For those of you who still wish to register by mail, please submit one cheque for each course (with separate registration forms) so that the same process can be observed (This is the only way your application will be processed).

Questions? Feel free to call the LIFE office 416-979-5000 x6989, or email us at info@thelifeinstitute.ca

BE CONSIDERATE
As a courtesy to your fellow LIFE members, if you know that you are going to be away for several classes please do not register for the course. If you do register but find that you cannot attend, please withdraw as soon as possible so the LIFE office can add a member from the waitlist. Your co-operation is greatly appreciated.

4. What do I need before I can purchase membership, courses and events online?
You will need:

1) a computer or portable device (such as an iPad) with access to the internet;
2) your own personal email address to set up your membership account and login;
3) a valid credit card for payment.
 
If you do not have an email address, please read the answer to the FAQ question, "What if I don't have an email address?"
5. How do I register for courses online?
Also see FAQ "REGISTRATION PROCESS"

You must be a member of LIFE before you can register for classes. Unless specifically marked in the calendar, registration is required for all courses, walks or other events you wish to attend, even for those that are free of charge.

To register online, first Login, and then visit our Courses page to select a course. The initial page shows all courses listed alphabetically. Use the drop-down search menu on the left side of the page to refine your search by course name, category or day of the week.

A coloured bar indicates whether the course has lots of spaces (green), limited spaces (yellow), or whether it is full (red).

If the course has space, you will see a REGISTER button; if the course is full, you will see a WAITLIST button, followed by a number in brackets, i.e. (+2), indicating the approximate number of people ahead of you on the waitlist.

Click on the REGISTER or WAITLIST button to add a course to your Shopping Cart. A pop-up window will appear, showing you which courses you have you added. You can remove a course from your Shopping Cart by clicking the blue “x”. To continue to search for more courses, click the CONTINUE SHOPPING button; you will be returned to the Courses page you were most recently browsing. When you are finished adding new courses and are ready to pay, click the CHECKOUT button. To review your Shopping Cart or check out at any time you can always click on the View Cart/Checkout link at the top, right corner of every page.

On the Checkout page, first review the items in your Shopping Cart to make sure they are correct. Make sure that you are not registering for two courses that take place at the same time, and remember to give yourself enough travelling time between courses. You can remove a course from your Shopping Cart by clicking the blue “x”. The cost of waitlisted courses will not appear in the Total, as you will not be charged for these unless a place becomes available. Should a place become available the Office will contact you. To continue shopping, click ADD MORE ITEMS button, and you will be returned to the Courses screen.

Once you have reviewed the items in your Shopping Cart, fill out the Billing and Payment information. All fields marked with a red asterisk (*) are required. Please make sure that the billing information you provide is associated with the credit card you are paying with.

When you have completed your Billing and Payment information, click the BUY NOW button at the bottom of the screen.

You will be informed that your order is being processed; please wait for the transaction to be completed, and do not click on the "back" button in your browser. You will receive a confirmation notice as soon as your transaction is complete, and an electronic receipt with a summary of your order will be emailed to you shortly.

All registrations are processed as received.

BE CONSIDERATE
As a courtesy to your fellow LIFE members, if you know that you are going to be away for several classes please do not register for the course. If you do register but find that you cannot attend, please withdraw as soon as possible so the LIFE office can add a member from the waitlist. Your co-operation is greatly appreciated.
6. How does the waitlist work?
Some courses are extremely popular and fill up quickly. If a course is full, you may put yourself on the Waitlist.  In order to avoid disappointment, please do not register for courses that already have extensive wait lists.
 
On the Courses page, a coloured bar indicates whether the course has lots of spaces (green), limited spaces (yellow), or whether it is full (red). If the course has space, you will see a REGISTER button; if the course is full, you will see a WAITLIST button, followed by a number in brackets, e.g. (+2), indicating the approximate number of people ahead of you on the Waitlist.

To add yourself to the waitlist, click the WAITLIST button. The course will then appear in your Shopping Cart (you can always remove a course from your Shopping Cart by clicking the blue “x”). Proceed to Checkout as you would for any other course you are registering for.

The cost of waitlisted courses does not appear in the payment total.

If a space becomes available, the LIFE office will contact you by phone or email. If you are still interested in taking the course, our office administrator will register you and process your payment at that time.
7. When and how long is each term?
LIFE’s active year is divided into three terms: Fall, Winter and Spring.

Fall Term
Late September – Early December (approx. 10 weeks)
Most Fall courses take place on or near the Ryerson campus and last between 6-10 weeks.

Winter Term
Late January – Late March (approx. 10 weeks)
Most Winter courses take place on or near the Ryerson campus and last between 6-10 weeks.

Spring Term
Late April – Early June (approx. 8 weeks)
In addition to the regular course offerings, Spring Term usually features additional short (3-4 session) special interest courses.

Walks are also offered in the Spring Term, and continue through the summer months.
8. How do I search for a course online?
The initial page shows all courses listed alphabetically. You can refine your search by course name, category or day of the week, by using the drop-down search menu on the left side of the page.
9. Can I purchase/renew my membership and register for courses by mail?
Yes, it is possible to purchase/renew your membership and register for courses by mail .

Please take a look at the Course Calendar to choose your course, and then you may download, print and mail in the PDF Membership Form and PDF Course Registration Form, along with your cheque(s) to:

LIFE Institute, The G. Raymond Chang School of Continuing Education, 350 Victoria Street, Toronto ON

Please issue a separate cheque and registration form for each course you wish to take.

Cheques should be made payable to LIFE Institute.
 
This is the only way your application will be processed. Walk-in, email, fax and phone registrations are not an option.

You can have a printed copy of the Course Calendar mailed to your home, however a charge may apply. If you are interested in a printed copy, please contact the LIFE office at 416 979-5000 x 6989.

The membership year for the LIFE Institute runs from July 1 to June 30 and costs $80.

10. Can I register for classes by phone or fax or in person?
Unfortunately we do not offer in-person course registration, or by phone or fax.
11. Where can I download the Course Calendar?
You can download the Course Calendar here.
12. Can I get a printed copy of the course calendar mailed to me?
Yes, you can have a printed copy of the Course Calendar mailed to your home, however a $10 charge may apply. If you are interested in a printed copy, please contact the LIFE office at 416 979-5000 x 6989.

Alternatively, you can also download the Course Calendar here.
13. How do I find out the location/room number of my class?
Rooms for our LIFE courses are not assigned until a few days before classes start. As soon as they are available (usually 1-2 days before the first class), they are posted on our website. Campus maps are available here.

Online, all class locations are posted on the Courses page.

To find out the location or room number of only the classes you are registered for, first Login to your account, and choose View Courses from the menu. A list of your current and past classes will be listed on the page. Sort your courses by Term or Course Name by clicking on the appropriate column header. Navigate through the listing pages by clicking on the page number.

Course locations are listed as “TBA” until they are announced - usually 1-2 days prior to the start of the course. Once locations have been announced, you can view your room assignments and meeting locations by choosing “Click to View” in the Location column.
 
Most of our classes are held on campus, however, due to the University’s space constraints, LIFE sometimes must enter into rental agreements off campus. LIFE strives to find offsite locations in close proximity to the main campus, but there are occasions when the distance between ‘back-to-back’ classes are of issue. Please check the location of your courses before the first class so that you are prepared.

On campus, room locations are posted on the LIFE office door.

By phone, room locations are listed on the LIFE answering machine, which can be accessed at: (416) 979-5000 ext. 6989. Please be aware that this is a very long message.
14. Where can I find a campus map?
Campus maps are available here.
15. What is the difference between a Moderator and Lecturer led course?
We offer a varied selection of courses reflecting a range of styles and delivery.
MODERATOR-LED COURSES are facilitated by volunteer moderators who are members of LIFE. In some courses, the moderator will prepare and direct the content of the sessions. In others, participants not only choose the direction and content of the course, but also research and give presentations to the class on topics chosen.
 
LECTURE COURSES are usually a series of lectures following a specific theme or topic; these are given by professors or experts in the field and often include time for questions and answers.
16. How do I withdraw from a course?
Written application can be in the form of an email sent to info@thelifeinstitute.ca or a letter sent to LIFE Institute, The G. Raymond Chang School of Continuing Education, Ryerson University, 350 Victoria Street, Toronto, ON M5B 2K3

Refund of Course Fees, less a $20.00 administration charge, will be made upon written application before:
- the first session of a 1-4 week course
- the second session of all courses 5 weeks or more

Course materials, admission, or other unique costs included in the fee may not be refundable.

No refunds will be made for walks or computer ‘one session’ courses.
You also have the option of donating your fees in lieu of a refund. A charitable donation tax receipt will be issued for all donations over $25.  For more information on The LIFE Institute Student Award Fund go to the DONATE page on our website.
 
Theatre Alive: There is no refund once the block of tickets has been purchased.
 
If you are comfortable explaining your reason(s) for withdrawal, please include it in your written withdrawal request. LIFE is trying to document the reasons people withdraw from courses as part of the ongoing course evaluation process. Your contact information will be removed before review.
17. I registered for the wrong course by accident. What should I do?
If you registered for the wrong course by accident, please email or call the LIFE office at (416) 979-5000 ext. 6989 as soon as possible. Our office administrator will be able to assist you.
18. I can’t afford my membership and/or course fees. What should I do?
LIFE’s Ombuddy will assist members who have special financial needs. If you are experiencing difficulties paying your fees, or if you have any other problems you wish to discuss confidentially, please contact your Ombuddy:

Jack Marmer  jmarmer@idirect.ca
 
For all other inquiries, call the LIFE office at (416) 979-5000, staff ext. 6989

19. I can’t register for courses or events... When I click the Register button nothing happens.
It could be that you have Javascript turned off in your web browser.  If you do have Javascript turned off you will be able to log in to your account but when you click the register buttons for a course or event nothing will appear to happen.  This is because Javascript is required to track and register for courses and events.
 
You must enable Javascript in your web browser if you want to register for courses or events. Please see your browser's Help menu to learn how to enable Javascript. 
 

Registering for Events
1. What do I need before I can purchase membership, courses and events online?
You will need:

1) a computer or portable device (such as an iPad) with access to the internet;
2) your own personal email address to set up your membership account and login;
3) a valid credit card for payment.
 
If you do not have an email address, please read the answer to the FAQ question, "What if I don't have an email address?"
2. How do I register for events online?
You must be a member of LIFE before you can register for events. 
 
To register online, first Login, and then visit our Events page to select an event. Click on the REGISTER button to add an event to your Shopping Cart. A pop-up window will appear, showing you which events you have you added. You can remove a event from your Shopping Cart by clicking the blue “x”. To add another event, click the “continue shopping” button; you will be returned to the events page you were most recently browsing. When you are finished adding events and are ready to pay, click the “check out” button. To review your Shopping Cart or check out at any time you can always click on the View Cart/Checkout link at the top, right corner of every page.

On the Checkout page, first review the items in your Shopping Cart to make sure they are correct. You can remove an event from your Shopping Cart by clicking the blue “x”.
 
Once you have reviewed the items in your Shopping Cart, fill out the Billing and Payment information. All fields marked with a red asterisk (*) are required. Please make sure that the billing information you provide is associated with the credit card you are paying with.
When you have completed your Billing and Payment information, click the BUY NOW button at the bottom of the screen.

You will be informed that your order is being processed; please wait for the transaction to be completed, and do not click the “Back” button in your browser. You will receive a confirmation notice as soon as your transaction is complete, and an electronic receipt with a summary of your order will be emailed to you shortly.

All registrations are processed in sequence.

3. I registered for the wrong event by accident. What should I do?
If you registered for the wrong event by accident, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
4. I can’t register for courses or events... When I click the Register button nothing happens.
It could be that you have Javascript turned off in your web browser.  If you do have Javascript turned off you will be able to log in to your account but when you click the register buttons for a course or event nothing will appear to happen.  This is because Javascript is required to track and register for courses and events.
 
You must enable Javascript in your web browser if you want to register for courses or events. Please see your browser's Help menu to learn how to enable Javascript. 
 

Billing & Payments
1. Is it safe to make my payments online?
We take your privacy and security seriously.

All our credit card transactions are processed using PayPal and we never store your credit card or billing information on our servers. For more information about website security and our privacy policy, click here.

Please retain your email receipts and check them against your credit card statement when it arrives. LIFE transactions will be labeled “LIFE” on your statement. If you notice any discrepancies between your receipt and your statement, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
2. Will my membership account renew automatically?
No. We do not offer automatic renewal of membership at this time. Renewals must be made manually on the Renew my Membership page. In order to renew your membership you will need to login to your account first.
3. How will my payments appear on my credit card statement?
LIFE transactions will be labeled “LIFE” on your statement. If you notice any discrepancies between your receipt and your statement, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
4. There is a problem with my credit card statement. Whom should I contact?
Please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
5. Can I pay with a credit card over the phone or in person?
Unfortunately no. We offer only mail-in and online registration and payments at this time.
6. I don’t know why my credit card was declined. What do I do?
For your convenience, we pre-populate the Billing Information on our Checkout page with your mailing address from your Account record. If your credit card was declined, first check to see that your Billing Information was entered correctly. The Billing Information must match with your credit card billing information for the card to be validated.

Check also that you have correctly entered your card number, expiration date, your name as it appears on your card, and the CVV security code (the last three digits on the back of your card).

If your card is declined again, and you believe your credit account is in good standing, you may wish to contact your credit card company, or try another card.
 
Please check the expiry date on your card. If it is due to expire in less than 32 days, the system will not accept the card. 
7. I edited my billing address but my address in my Account Info didn’t change. Why not?
For your convenience, we pre-populate the Billing Information on our Checkout page with your mailing address from your Account record. For security purposes, however, changes made to the Billing Information are not stored in your Account.
8. I can’t afford my membership and/or course fees. What should I do?
LIFE’s Ombuddy will assist members who have special financial needs. If you are experiencing difficulties paying your fees, or if you have any other problems you wish to discuss confidentially, please contact your Ombuddy:

Jack Marmer  jmarmer@idirect.ca
 
For all other inquiries, call the LIFE office at (416) 979-5000, staff ext. 6989

9. How do I make a donation to LIFE?
We welcome your donations! For more information, visit our Donations page.
You also have the option of donating your course fees in lieu of a refund.
10. Pricing structure for courses
Moderator and Computer (Volunteer Led) courses
$20 + $5 per session

Lecture (Paid instructor led) courses
$20 + $9 per session

Some courses have materials, entrance or studio fees included.

Theatre tickets are based on various venues' group pricing indices.
11. Can I claim my LIFE courses on my Income Tax Return?
No. LIFE Institute courses are not eligible to claim on your personal income tax return as they are not part of a certificate program. Please visit Canada Revenue Agency’s website at http://www.cra-arc.gc.ca/E/pub/tg/p105/README.html for further information.
 
We do, however, receipt all charitable contributions. 

To donate to The LIFE Institute Student Award, please visit our DONATE page.
Refunds
1. Can I get a refund for my membership?
Refund of membership fees will be considered only upon written request and may be subject to an administration charge.

Please mail your written request to:

LIFE Institute
The G. Raymond Chang School of Continuing Education
Ryerson University
350 Victoria Street
Toronto, ON M5B 2K3
 
or email:
info@thelifeinstitute.ca

You also have the option of donating your fees in lieu of a refund. A charitable donation tax receipt will be issued for all donations over $25.  For more information on The LIFE Institute Student Award Fund go to the DONATE page on our website.
2. Can I get a refund for a course?
Refund of Course Fees, less a $20.00 administration charge, will be made upon written application before:
- the first session of a 1-4 week course
- the second session of all courses 5 weeks or more
 
Course materials, admission, or other unique costs included in the fee may not be refundable.
 
If a course is cancelled, the entire fee is refundable, and the administration charge will not apply.

No refunds will be made for walks or computer ‘one session’ courses.
 
Additional charges may be deducted for materials/gallery admission costs when applicable.
No refunds will be made for Walks or single-session computer courses or events.
 
Refunds will be made in the form of a credit card refund or refunded by cheque.
Cash refunds, vouchers and credit notes are not available.
 
You also have the option of donating your fees in lieu of a refund. A charitable donation tax receipt will be issued for all donations over $25.  For more information on The LIFE Institute Student Award Fund go to the DONATE page on our website.

Please mail your written request to:

LIFE Institute
The G. Raymond Chang School of Continuing Education
Ryerson University
350 Victoria Street
Toronto, ON M5B 2K3

or email: info@thelifeinstitute.ca

If you are comfortable explaining your reason(s) for withdrawal, please include it in your written withdrawal request. LIFE is trying to document the reasons people withdraw from courses as part of the ongoing course evaluation process. Your contact information will be removed before review.
3. Can I get a refund if my course is cancelled?
If a course is cancelled for any reason, the entire fee is refundable and the administration charge will not apply.

You also have the option of donating your fees in lieu of a refund. A charitable donation tax receipt will be issued for all donations over $25.  For more information on The LIFE Institute Student Award Fund go to the DONATE page on our website.
4. Can I get a refund for my Theatre Alive tickets?
Unfortunately we cannot issue refunds for Theatre Alive tickets once the block of tickets has been purchased.
Contacting LIFE
1. How do I reach the LIFE office?
Visit our Contact Us page for more information.
2. What are your office hours?
Our office hours are:

Monday to Thursday: 9am - 3pm
Friday: 9am - noon

Please be aware that our office hours do change from time to time, so check back again before visiting.
3. How do I get in touch with a Board Member?
To reach a Board Member, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
4. How do I reach my course Moderator or Lecturer?
To reach a Moderator or Lecturer, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
5. How do I reach the Ombuddy?
If you are experiencing difficulties paying your fees, or if you have any other problems you wish to discuss confidentially, please contact your Ombuddy:

Jack Marmer jmarmer@idirect.ca
For all other enquiries, call the office at (416) 979-5000, staff ext. 6989
6. How do I find out the location/room number of my class?
Rooms for our LIFE courses are not assigned until a few days before classes start. As soon as they are available (usually 1-2 days before the first class), they are posted on our website. Campus maps are available here.

Online, all class locations are posted on the Courses page.

To find out the location or room number of only the classes you are registered for, first Login to your account, and choose View Courses from the menu. A list of your current and past classes will be listed on the page. Sort your courses by Term or Course Name by clicking on the appropriate column header. Navigate through the listing pages by clicking on the page number.

Course locations are listed as “TBA” until they are announced - usually 1-2 days prior to the start of the course. Once locations have been announced, you can view your room assignments and meeting locations by choosing “Click to View” in the Location column.
 
Most of our classes are held on campus, however, due to the University’s space constraints, LIFE sometimes must enter into rental agreements off campus. LIFE strives to find offsite locations in close proximity to the main campus, but there are occasions when the distance between ‘back-to-back’ classes are of issue. Please check the location of your courses before the first class so that you are prepared.

On campus, room locations are posted on the LIFE office door.

By phone, room locations are listed on the LIFE answering machine, which can be accessed at: (416) 979-5000 ext. 6989. Please be aware that this is a very long message.
7. Where can I find a campus map?
Campus maps are available here.
8. How do I make a donation to LIFE?
We welcome your donations! For more information, visit our Donations page.
You also have the option of donating your course fees in lieu of a refund.
Clubs, Walks and Events
1. How do I join a club?
As LIFE clubs are self-governing, club registration is not available through this website.

Please register directly with the Club Coordinator before attending your first meeting; you can find out more about LIFE clubs and how to register by visiting our Join a Club page.
2. How do I sign up for a walk?
Visit our Courses page, and register as you would for any other course. Once registered, you may participate in any and all walks throughout the LIFE year. You do not need to register for individual walks.
3. How do I register/RSVP for an event?
If you are NOT already a member of LIFE, you must first purchase a membership on the Become a Member page.

All LIFE events are listed on our Events page. To register/RSVP, simply follow the instructions for that event and click on the Register button.

If the event is paid, there will be a link on the event page that allows you to add the event to your Shopping Cart.  Once you have added the event to your Shopping Cart, you will be prompted to Login if you have not already done so, then you can proceed to “Checkout” just as you would if you were registering for a course.
4. Photography/Videography at an Event
From time to time there is photography/videography at our events.  The photographs and/or video may be used on The LIFE Institute's website and other promotional materials.
Accessibility
1. Are LIFE classrooms wheelchair-accessible?
Though much of the Ryerson campus is wheelchair accessible, we cannot guarantee that every LIFE classroom is. If you require wheelchair accessibility, please make sure that this is indicated on your Membership page, in the “Do you need special accommodations?” box, so that we can accommodate you when classrooms are being assigned.

If you have difficulty with a class due to accessibility, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator may be able to assist you.

Campus Accessibility Maps are located here.
2. How do I find a map of campus elevators and ramps?
Campus Accessibility Maps are located here.
3. I have difficulty in class due to a disability. What should I do?
If you require special accommodations, please make sure that this is indicated on your Membership page, in the “Do you need special accommodations?” box, so that we can accommodate you when classrooms are being assigned.

If you have difficulty with a class due to a disability (such as mobility, hearing, vision or other), please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator may be able to assist you.
Getting Involved
1. How do I make a donation to LIFE?
We welcome your donations! For more information, visit our Donations page.
You also have the option of donating your course fees in lieu of a refund.
2. I’d like to volunteer at LIFE. What do I do?
For information about a variety of volunteer opportunities at LIFE, visit our Get Involved page.
3. How do I become a class host?
Visit our Become a Class Host page for details.
4. I would like to moderate a course. What do I do?
Visit our Become a Moderator page for details.
5. How do I join a committee?
Visit our Become a Committee Member page for details.
About LIFE
1. What does LIFE stand for?
Learning Is For Ever
2. What is the relationship between LIFE and the Chang School of Continuing Education at Ryerson University?
The LIFE Institute is affiliated with Ryerson University’s G. Raymond Chang School of Continuing Education, and is the largest of the Chang School's Programs for 50+.

For more information, please visit the About LIFE page.
3. Is LIFE a non-profit organization?
Yes, LIFE is a non-profit, volunteer-run charity. For more information, please visit the About LIFE page.
4. What are the benefits of membership?
LIFE Membership entitles you to participate in any of our courses, clubs, walks and events.
Membership also entitles you to access many of Ryerson University services and resources, including the Library, Recreation Centre, free WiFi while on the Ryerson Campus and the ability to take courses in our dedicated LIFE computer education lab (CEL). For more information about member benefits, click here.
5. How many members does LIFE have?
LIFE’s membership is approximately 2000.
6. How are members elected to the Board of Directors?
Our Board of Directors is elected from the membership at the Annual General Meeting, which is held each year. All members in good standing are entitled to attend and cast a vote.

For more information, see our Board of Directors page.
7. Where can I download the LivingLIFE newsletter?
You can download current and past issues on our LivingLIFE Newsletter page.
8. Can I have the LivingLIFE newsletter emailed to me?
In order to have the LivingLIFE emailed to you, you must be a member of LIFE.
 
Please Login to your account, select the Edit Account Info page and put a checkmark in the box beside the question - "I would like to receive communications from the school including information about events, special announcements and the LivingLIFE newsletter by email". Click SUBMIT to save your changes.
Troubleshooting
1. I don’t know which email was used to set up my account. How do I log in?
If you don’t know or cannot remember which email address is associated with your LIFE account, please email or call the LIFE office at (416) 979-5000 ext. 6989. Our office administrator will be able to assist you.
 
Please note, it is IMPORTANT that you use the email account that you are registered at LIFE with rather than creating a new account with a different email address. While the system will allow you to create a new account with a different email address, all of your membership information and classes you've taken, etc. will be associated with the other account.
2. I can’t remember my password. What do I do?
If you don’t know or cannot remember your password, visit the Password Recovery Page and enter in the email address associated with your LIFE account. Your password will be emailed to you.
3. How do I change my password?
To change your password, first login if you have not already done so. On the My Account page, enter in your new password, and click the SUBMIT button.
4. I have entered my username and password correctly. Why can’t I log in?
If you are trying to login or register but when you do you are either returned to the login screen or prompted to login, most likely your internet web browser (Internet Explorer, Firefox, etc.) has been set up to reject 'cookies'. 'Cookies' are small files that a website temporarily transfers to your computer. The LIFE website uses cookies to help remember and process the items in your shopping cart.

You must enable your web browser to accept cookies if you want to login to the LIFE site, register for courses or purchase a membership. Please see your browser's Help menu to learn how to enable cookies.
5. I can’t register for courses or events... When I click the Register button nothing happens.
It could be that you have Javascript turned off in your web browser.  If you do have Javascript turned off you will be able to log in to your account but when you click the register buttons for a course or event nothing will appear to happen.  This is because Javascript is required to track and register for courses and events.
 
You must enable Javascript in your web browser if you want to register for courses or events. Please see your browser's Help menu to learn how to enable Javascript. 
 

6. I don’t know why my credit card was declined. What do I do?
For your convenience, we pre-populate the Billing Information on our Checkout page with your mailing address from your Account record. If your credit card was declined, first check to see that your Billing Information was entered correctly. The Billing Information must match with your credit card billing information for the card to be validated.

Check also that you have correctly entered your card number, expiration date, your name as it appears on your card, and the CVV security code (the last three digits on the back of your card).

If your card is declined again, and you believe your credit account is in good standing, you may wish to contact your credit card company, or try another card.
 
Please check the expiry date on your card. If it is due to expire in less than 32 days, the system will not accept the card.